Contract Services Group (CSG) is first and foremost a service company.  We believe that by supplying world-class facilities services we fundamentally improve and enhance our customer’s performance. As part of our efforts, we incorporate both an attention to detail as well as a focus on safety that our clients can count on. We pride ourselves on being our client’s one-stop-shop for their facility’s maintenance needs. This attention to detail extends from clearly-defined contact points at both the job site and support management to comprehensive work scheduling and clear billing and invoicing practices.

Personalized Customer Service
CSG offers personalized customer service and the benefit of being a single source for many of our client’s needs. Experience has shown us that by consolidating our client’s cleaning and staffing needs with one exemplary company, they once again are freed up to focus their efforts on mission-critical needs that benefit their own organizations. Our clients can focus on what they do best while leaving facilities tasks to a trusted and competent source.

Quality Control and Performace Auditing
CSG offers comprehensive computer-based data reports that accurately track performance of our services. We offer a thorough Quality Control Inspection methodology that monitors the performance of services, customer service requests and complaint and suggestion procedures. Our clients have found that our Executive Management team is highly proactive and our quality assurance oversight program accurately predicts upcoming needs. CSG not only provides scheduled quality control inspections but also has implemented a series of random inspections that underscore our commitment to both detail and consistency.

Daily Reporting and Ongoing Training
Contact Services Group has additionally implemented corrective action procedures through the generation of “Action Alert” work tickets. We have found the many small issues can be identified, corrected and accounted for before they become problems that can cost our customers time and money. Our site supervisors have an ongoing program of filling out daily completion reports at the end of every business day thus keeping everyone apprised of site schedules and performance. Furthermore they also are responsible for ongoing training of all their personnel to keep them not only at the top of their game but also to conform to any changes that our customers might require.

CSG believes strongly in the prioritization of any site issues and the prompt, efficient, and professional resolution of any item that might arise.  Our commitment to consistent and superior levels of quality reflects back upon our client’s own commitments to their customers.